In the event You receive a damaged / defective product or a product that does not comply with the specifications as per your original order, You are required to get in touch with the customer service team through any of the below mentioned channels:
a. 24-hour call centre at 011-23644767;
b. Sending an email at help@Speedwav.com;
Upon receiving Your complaint, Speedwav shall verify the authenticity and the nature of the complaint and if Speedwav is convinced that the complaint is genuine, Speedwav will process your request for a replacement. However, in the event of frivolous and baseless complaints regarding the quality and content of the products, Speedwav reserves the right to take necessary legal actions against You and You will be solely liable for all costs incurred by Speedwav in this regard.
Before accepting shipment of any product, kindly ensure that the product's packaging is not damaged or tampered. If You observe that the package is damaged or tampered, request You to refuse to accept delivery and inform Speedwav at the earliest. The return process of the product may be restricted by Speedwav depending on the nature and category of the product.
In order to return any products sold through the Website, You are required to comply with the below mentioned conditions, viz:
1. Please notify Speedwav of receipt of a damaged/ defective product/service within 48-hours of delivery to You. If You are unable to do so within 48-hours, Speedwav shall not be held liable for the failure to replace the order;
2. Products should be unused;
3. Speedwav will arrange pick-up of the damaged/defective product through its own logistics partner. In the event Speedwav is unable to do so, Speedwav will notify You regarding the same and You will be required to dispatch the product using a reputed courier in Your respective area within one (1) day from receipt of such notice. Courier freight charges will be reimbursed in such form as is determined by the logistics team upon prior consultation with Speedwav;
4. Products should be returned in their original packaging along with the original price tags, labels, barcodes, user manual, warranty card and invoices etc.;
5. It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of products during transit;
6. The returned products are subject to verification and checks by Speedwav in order to determine the legitimacy of the complaint/ return.
In the event the return of a product is duly accepted by Speedwav , the value of such product, as originally paid by You during acceptance of delivery of product or otherwise, will be refunded to You. Refund will be processed based on the mode of payment and Speedwav or the approved payment gateway will credit Your refunds directly into Your debit/credit card or online accounts or provide You with a cheque in this regard. Refunds will be subject to the following:
1. Orders paid online will be refunded within 7-21 working days through the online account or via cheque, depending on the then current circumstances as determined by Speedwav;
2. For Cash on Delivery payments, You will be provided with a refund cheque.
3. If the product can be repaired by the service centre, Speedwav would get the same repaired and send it back to You.
4. A promo code, once used shall not be refunded in case of cancellation of order either by customer or Speedwav.
Cancellation by Speedwav: There may be certain orders that Speedwav is unable to accept and must cancel. Speedwav reserves the right, at Speedwav's sole discretion, to refuse or cancel any order for any reason whatsoever. Some situations that may result in Your order being cancelled include, without limitation, non-availability of the product or quantities ordered by You, non- availability of the service, inaccuracies or errors in pricing information, or problems identified by Speedwav's credit and fraud avoidance department. Speedwav may also require additional verifications or information before accepting any order. Speedwav will contact You if all or any portion of Your order is cancelled or if additional information is required to accept Your order. If Your order is cancelled after Your credit card has been charged, the said amount will be reversed back in Your credit card account. A promo code, once used shall not be refunded in case of cancellation of order either by Customer or Speedwav.
Cancellation by the User: In case of requests for order cancellations, Speedwav reserves the right to accept or reject requests for order cancellations for any reason whatsoever. As part of usual business practice, if Speedwav receives a cancellation notice and the order has not been processed/ approved by Speedwav, Speedwav shall cancel the order and refund the entire amount to You within a reasonable period of time. Speedwav will not be able to cancel orders that have already been processed. Speedwav has the full right to decide whether an order has been processed or not. You agree not to dispute the decision made by Speedwav and accept Speedwav's decision regarding the cancellation.
Speedwav reserves the right to cancel any orders that classify as 'Bulk Order' as determined by Speedwav as per certain criteria. Any Speedwav cash or Promo Code used for placing the 'Bulk Order' will not be refunded as per this cancellation policy. An order can be classified as 'Bulk Order' if it meets with the below mentioned criteria, which may not be exhaustive, viz:
a. Products ordered are not for self-consumption but for commercial resale
b. Multiple orders placed for same product at the same address
c. Bulk quantity of the same product ordered
d. Invalid address given in order details
e. Any malpractice used to place the order